Privacy Policy

1. Information We Collect

When you use Caliber Solutions, we may collect the following types of information:

Contact Information: Name, email address, phone number, and business name provided when you book a demo, submit a contact form, or sign up for our services.

Call Data: Phone call recordings, transcripts, caller phone numbers, call duration, and call metadata processed through our AI receptionist system.

Booking Data: Appointment details, scheduling preferences, and calendar information collected through our Cal.com integration.

Usage Data: Pages visited, features used, browser type, device information, and IP address collected automatically when you visit our website.

Payment Information: Billing details processed securely through Stripe. We do not store credit card numbers on our servers.

2. How We Use Your Information

We use the information we collect to:

Provide and operate our AI receptionist services, including answering calls, booking appointments, and handling FAQs on behalf of your business.

Train and improve our AI agent specifically for your business using your provided services, pricing, hours, and FAQ information.

Process payments and manage your subscription.

Communicate with you about your account, service updates, and support requests.

Improve our website, services, and user experience.

Comply with legal obligations and protect against fraud.

3. Call Recording and Transcription

Our AI receptionist records and transcribes phone calls made to your business line through Caliber. These recordings and transcripts are:

Stored securely and accessible to you through your dashboard.

Used to provide call transcripts, analytics, and quality assurance.

Retained for the duration of your subscription plus 30 days after cancellation, after which they are permanently deleted.

Not sold to third parties or used for advertising purposes.

It is your responsibility to comply with applicable call recording consent laws in your jurisdiction. Many states require one-party or two-party consent for call recording. We recommend configuring your AI agent greeting to include a recording disclosure where required by law.

4. Third-Party Services

We use the following third-party services to operate Caliber:

Vapi — Voice AI infrastructure for phone call processing.

ElevenLabs — Voice synthesis technology.

Anthropic (Claude AI) — Conversation intelligence.

Cal.com — Appointment scheduling and calendar integration.

Stripe — Payment processing.

Google Workspace — Email communications.

Framer — Website hosting.

Each third-party provider has its own privacy policy governing how they handle data. We select providers that maintain industry-standard security practices.

5. Data Security

We implement industry-standard security measures to protect your information, including:

Encryption of data in transit (TLS/SSL) and at rest.

Secure authentication and access controls.

Regular security assessments of our infrastructure.

Limited employee access to personal data on a need-to-know basis.

While we take reasonable measures to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Specifically:

Account information is retained for the duration of your subscription.

Call recordings and transcripts are retained for the duration of your subscription plus 30 days.

Payment records are retained as required by applicable tax and financial regulations.

You may request deletion of your data at any time by contacting adam@calibersolutions.ai.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.

Correction: Request correction of inaccurate or incomplete data.

Deletion: Request deletion of your personal data.

Portability: Request your data in a portable format.

Opt-out: Opt out of marketing communications at any time.

To exercise any of these rights, contact us at adam@calibersolutions.ai. We will respond to requests within 30 days.

8. Cookies

Our website uses essential cookies required for site functionality and analytics cookies to understand how visitors use our site. We use Google Tag Manager and Google Analytics to collect anonymized usage data. You can control cookie settings through your browser preferences.

9. Children's Privacy

Caliber Solutions is designed for business use and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data:

Email: adam@calibersolutions.ai Phone: (661) 310-6349 Company: AESH Ventures LLC (dba Caliber Solutions) Location: California, United States